Several pre-authorizations have been carried out on my credit card, should I contact my banking institution?
If you try to complete an order more than once, you may see multiple pre-authorizations on your credit card statement. Don’t worry, these will erase themselves within a short period of 48-72 hours. We approve each order according to a precise verification, only one payment will be made.
How do I know if you have received my order?
You will receive a confirmation email when you have completed your order. An order number will confirm everything. If this is not the case, please contact us via firstname.lastname@example.org
I ordered an item before a sale or promotion; can I get the reduced pricing?
Promotions do not apply to previous purchases. No price adjustment will be made.
How much are the shipping fees?
Here are the delivery costs applicable according to your order and region.
Shipping is free on any order of $99.99 or more. This is accounted for before taxes and after any discount (or coupon) applied, if so.
Some exceptions may apply in remote areas. (See information below)
$0-$99.99 = $18.99
$99.99 + = Free shipping
Is it possible to cancel an order?
If your order is still “in process”, it is possible to send us an email at email@example.com to cancel it. If, however, it is shipped, you must wait for receipt of the order to return it to us (at your expense).
I consumed an Iron Fit Canada product and side effects occur, what should I do?
You can get in touch with one of our agents via firstname.lastname@example.org making sure to give full details of the situation (product consumed, flavour, production lot number (which is listed on the side of the label), expiration date), a follow-up will then be carried out as soon as possible.